Guest Experience Officer - Front Desk

Hyatt Regency Dubai; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Hyatt Regency Dubai is seeking a Guest Services Officer - Apartment to deliver an excellent and consistent level of service to guests. You will contribute to the smooth, efficient running of the Reception within the Rooms Division, ensuring guest satisfaction and seamless operations across front desk activities.

The ideal candidate holds a hospitality-related degree or diploma and has around 2 years of hotel operations experience, with strong customer service, communications and interpersonal

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide excellent and consistent level of service to guests.
• Contribute to the smooth and efficient running of the Reception within the Rooms Division.
• Display strong communication and interpersonal abilities to ensure guest satisfaction.

Skills

Customer service

Interpersonal skills

Communications

Education

Hospitality/ Tourism degree or diploma

Job description

Hyatt Regency Dubai is seeking a Guest Services Officer - Apartment to deliver an excellent and consistent level of service to guests. You will contribute to the smooth, efficient running of the Reception within the Rooms Division, ensuring guest satisfaction and seamless operations across front desk activities.

The ideal candidate holds a hospitality-related degree or diploma and has around 2 years of hotel operations experience, with strong customer service, communications and interpersonal