Guest Experience Specialist - Hotel & Apartment Reception

Hyatt Regency; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Hyatt Regency Dubai is seeking a Guest Services Officer - Apartment to deliver outstanding guest service and assist in the smooth operation of the Reception within the Rooms Division. You will be part of a team ensuring guest satisfaction and efficient service in a luxury hotel setting.

The role requires a hospitality mindset, a minimum of 2 years in hotel operations, and strong communication and interpersonal skills to engage guests and colleagues alike. Dubai-based, on-site position.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of hotel operations experience.
• Strong customer service, communication and interpersonal skills.

Responsibilities

• Provide excellent and consistent service to guests.
• Contribute to the smooth and efficient running of the Reception within the Rooms Division.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality/Tourism degree or diploma

Tools

Hotel operations software

Job description

Hyatt Regency Dubai is seeking a Guest Services Officer - Apartment to deliver outstanding guest service and assist in the smooth operation of the Reception within the Rooms Division. You will be part of a team ensuring guest satisfaction and efficient service in a luxury hotel setting.

The role requires a hospitality mindset, a minimum of 2 years in hotel operations, and strong communication and interpersonal skills to engage guests and colleagues alike. Dubai-based, on-site position.