Guest Experience Concierge - Hotel Operations

Hyatt Regency Dubai; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Hyatt Regency Dubai is seeking a Guest Services Officer for the Communication Center to deliver an exceptional guest experience in the Rooms Division. You will handle guest interactions, coordinate services, and ensure smooth communication across departments with a professional demeanour.

The ideal candidate holds a hospitality-related diploma, at least 2 years in hotel operations, and demonstrates strong customer service, communication, and interpersonal skills to thrive in a fast-paced luxury

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Provide an excellent and consistent level of service to customers.
• Contribute to the smooth and efficient running of the Communication Center within the Rooms Division.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma in Hospitality

Job description

Hyatt Regency Dubai is seeking a Guest Services Officer for the Communication Center to deliver an exceptional guest experience in the Rooms Division. You will handle guest interactions, coordinate services, and ensure smooth communication across departments with a professional demeanour.

The ideal candidate holds a hospitality-related diploma, at least 2 years in hotel operations, and demonstrates strong customer service, communication, and interpersonal skills to thrive in a fast-paced luxury