Guest Experience & Relations Concierge

Grand Hyatt; Abu Dhabi; On-site; AED 60,000 - 110,000; Full time

Job summary

Grand Hyatt Abu Dhabi is seeking a courteous front desk professional to welcome guests and manage check-in and guest inquiries with a smile and professional demeanor.

You will coordinate with outlets, spa, and recreation teams to fulfill guest requests, provide directions, and share information about amenities, promos, and hours. Proactive engagement helps enhance the guest experience and drive satisfaction.

Qualifications

• Prior experience in hotel front office is preferred.
• Capable of conducting daily oral communication with guests in Chinese.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Understand and be knowledgeable about resort products including outlets' operation hours, resort facilities and offerings, resort promotions, etc.
• Supply guests with direction and information regarding property amenities, services, promotions, activities, hours of operation, recommendations.
• Engage guests in conversation to find opportunities to enhance guests' experience and generate more revenue for the hotel by asking questions of guests to better understand their needs, watching/listening to guest preferences, and acting on them in a professional, positive and timely manner.
• Contact appropriate colleagues in Food & Beverage, Spa, and Recreation to assist guests with making reservation/booking.
• Collect Feedbacks from the guests and share the feedbacks with the team for improvement opportunities.

Skills

Front office

Guest service

Chinese language

Job description

Grand Hyatt Abu Dhabi is seeking a courteous front desk professional to welcome guests and manage check-in and guest inquiries with a smile and professional demeanor.

You will coordinate with outlets, spa, and recreation teams to fulfill guest requests, provide directions, and share information about amenities, promos, and hours. Proactive engagement helps enhance the guest experience and drive satisfaction.