Guest Experience Agent - Front Desk & Concierge (Full-Time)

Remote DXB; Abu Dhabi; On-site; AED 52,000 - 86,000; Full time

Benefits offered by this job

Full-time role

Growth opportunities

Brand alignment

Hospitality industry experience

Job summary

Accor is seeking a Front Desk / Guest Services professional in Abu Dhabi to warmly welcome guests, handle inquiries, and manage check-ins/check-outs with accuracy. You will provide information on amenities and local attractions while coordinating with all departments to ensure a seamless stay.

The role requires excellent communication in English and Arabic, a strong customer-service focus, and professional presentation.

Qualifications

• Excellent communication and professional demeanor.
• Fluency in English and Arabic; additional languages are a plus.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Friendly personality paired with professionalism and a high standard of personal presentation.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Collaborative team player with a positive attitude.
• Creative problem-solving skills to address guest concerns effectively.
• Proficiency in hotel management software, preferably Opera or similar POS systems.

Responsibilities

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience.
• Handle guest inquiries and requests promptly and efficiently.
• Process check-outs and manage billing accurately.
• Provide information about hotel amenities, local attractions, and services.
• Interact with different departments on a daily basis to ensure a seamless guest experience.
• Assist with concierge duties, providing personalized recommendations and ensuring needs are met promptly.
• Maintain a clean and organized front desk area.
• Ensure compliance with hotel policies and safety procedures.
• Participate in training sessions and team meetings to enhance service quality.

Skills

Communication

Bilingual English/Arabic

Customer service

Professional presentation

Multitasking

Team player

Problem solving

Opera POS

Education

High school diploma

Hospitality degree

Tools

Opera POS

POS systems

Job description

Accor is seeking a Front Desk / Guest Services professional in Abu Dhabi to warmly welcome guests, handle inquiries, and manage check-ins/check-outs with accuracy. You will provide information on amenities and local attractions while coordinating with all departments to ensure a seamless stay.

The role requires excellent communication in English and Arabic, a strong customer-service focus, and professional presentation.