Guest Experience Concierge - Front Desk

Rotana Hotels; Abu Dhabi; On-site; AED 42,000 - 72,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a Front Office Lobby Ambassador to warmly welcome guests and provide efficient, courteous service at all times. The role includes greeting guests at the main entrance, guiding them to check-in, assisting with queues, and promoting hotel offers.

The Ambassador will maintain up-to-date knowledge of local services, respond to guest queries with a smile, and actively represent Rotana standards and rewards programs while delivering memorable guest experiences in

Responsibilities

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Welcoming guests upon arrival, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and bidding farewell to departing guests
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains up to date knowledge of the hotel and local services and respond to Guest queries
• Deal promptly, efficiently and pleasantly with queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Job description

Rotana Hotels in Abu Dhabi is seeking a Front Office Lobby Ambassador to warmly welcome guests and provide efficient, courteous service at all times. The role includes greeting guests at the main entrance, guiding them to check-in, assisting with queues, and promoting hotel offers.

The Ambassador will maintain up-to-date knowledge of local services, respond to guest queries with a smile, and actively represent Rotana standards and rewards programs while delivering memorable guest experiences in