Guest Experience Concierge (Hotel Front Desk)

1st-jobs.com; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

1st-jobs.com in Abu Dhabi is seeking a Front Desk Agent to warmly welcome guests, assist with check‑ins, and provide information about the hotel. You will manage reservations, handle guest inquiries, and ensure a comfortable stay.

Strong English, excellent communication, and attention to detail are essential. A degree in Hotel Management or Business Administration is preferred, though a high school diploma may be considered.

Qualifications

• Degree in Hotel Management or Business Administration; High School diploma will be considered.
• Knowledge of hotel reservation software: RoomKeyPMS, Cloudbeds.
• Proficient in English; other languages a plus.
• Pleasant personality with excellent organizational skills.
• Computer and MS Office proficiency.
• Good verbal and written communication skills.

Responsibilities

• Manage room reservations over the phone or at check-in.
• Provide information to guests and respond to inquiries promptly.
• Maintain and register guest details.
• Coordinate with housekeeping to ensure room cleanliness and maintenance per guest needs.
• Brief guests about additional services and assist with car or ticket bookings.

Job description

1st-jobs.com in Abu Dhabi is seeking a Front Desk Agent to warmly welcome guests, assist with check‑ins, and provide information about the hotel. You will manage reservations, handle guest inquiries, and ensure a comfortable stay.

Strong English, excellent communication, and attention to detail are essential. A degree in Hotel Management or Business Administration is preferred, though a high school diploma may be considered.