Guest Experience Concierge

Accorhotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Accor is seeking a courteous and professional Front Desk Agent to warmly welcome guests, assist with registration, and ensure seamless check-in and check-out processes at a luxury property in Dubai. You will manage guest inquiries, provide tailored recommendations, and coordinate with departments to meet guest expectations.

The role requires strong communication, high attention to detail, and the ability to handle high-pressure situations with a calm, guest-focused demeanor.

Qualifications

• Experience in hospitality or customer service, preferably in luxury hotel or 5-star environment.
• Fluent English; additional languages are a plus.
• Ability to handle high-pressure situations calmly and professionally.
• Attention to detail and accuracy in billing and room assignments.

Responsibilities

• Welcome guests upon arrival and assist with registration and check-in/out to ensure a smooth process.
• Manage guest inquiries, requests and complaints with professionalism and promptness.
• Provide concierge services, including reservations for restaurants, spa, events, and transportation.
• Maintain guest profiles in the PMS and update room preferences and special requests.
• Collaborate with Housekeeping, Engineering and F&B to address guest needs and resolve issues.
• Handle billing and payments securely, including various payment methods and confidentiality.
• Keep front desk organized, monitor security and ensure guest information remains confidential.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Attention to detail

Billing accuracy

Conflict resolution

Guest service

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Property Management System (PMS)

Reservations software

Microsoft Office (Word/Excel/Outlook)

Job description

Accor is seeking a courteous and professional Front Desk Agent to warmly welcome guests, assist with registration, and ensure seamless check-in and check-out processes at a luxury property in Dubai. You will manage guest inquiries, provide tailored recommendations, and coordinate with departments to meet guest expectations.

The role requires strong communication, high attention to detail, and the ability to handle high-pressure situations with a calm, guest-focused demeanor.