Guest Experience Concierge — Luxury Resort

Anantara Hotels & Resorts; Abu Dhabi; On-site; AED 73,000 - 117,000; Full time

Job summary

Anantara Desert Islands Resort & Spa by Anantara Hotels & Resorts in Abu Dhabi is seeking a Guest Relations/Front Desk professional to welcome guests and ensure a warm, memorable arrival experience.

You will assist guests with requests, inquiries and special arrangements, follow up on feedback, and coordinate with other departments to guarantee smooth experiences. English proficiency and a friendly, guest‑centric attitude are essential.

Qualifications

• Previous experience in a similar role within the hospitality industry is an advantage.
• Excellent communication and customer service skills.
• A friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are an advantage.
• Professional appearance and the ability to work well in a team.

Responsibilities

• Welcome guests and ensure a warm and memorable arrival experience.
• Assist guests with their requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure any concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain high standards of guest service and satisfaction.
• Build positive relationships with guests and anticipate their needs.
• Promote hotel facilities and services to enhance the guest experience.

Skills

Communication skills

Customer service

Teamwork

English language

Job description

Anantara Desert Islands Resort & Spa by Anantara Hotels & Resorts in Abu Dhabi is seeking a Guest Relations/Front Desk professional to welcome guests and ensure a warm, memorable arrival experience.

You will assist guests with requests, inquiries and special arrangements, follow up on feedback, and coordinate with other departments to guarantee smooth experiences. English proficiency and a friendly, guest‑centric attitude are essential.