Guest Experience Concierge: Warm Welcomes & Upsell Pro

Hilton; Abu Dhabi; On-site; AED 40,000 - 64,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton Abu Dhabi seeks a friendly Receptionist to welcome guests, manage quick check-ins and check-outs, and deliver the light and warmth of Hilton hospitality.

You’ll greet guests on arrival, verify details, issue keys, process charges, promote hotel services, and answer questions with local knowledge to ensure memorable stays. This role supports a positive guest experience and teamwork in the Front Office.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival, complete check-in, verify details, assign rooms, issue keys, and provide welcome materials.
• Support efficient check-out: Process departures, verify charges, handle payments, issue receipts, and use the POS system accurately.
• Provide hotel and local knowledge: Demonstrate knowledge of offerings, room types, rates, promotions, and local information to assist guests.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize revenue.
• Delight our guests: Respond to requests, resolve concerns with care and urgency, and manage messages and communications.

Job description

Hilton Abu Dhabi seeks a friendly Receptionist to welcome guests, manage quick check-ins and check-outs, and deliver the light and warmth of Hilton hospitality.

You’ll greet guests on arrival, verify details, issue keys, process charges, promote hotel services, and answer questions with local knowledge to ensure memorable stays. This role supports a positive guest experience and teamwork in the Front Office.