Guest Experience Specialist - Front Desk

Millennium Downtown Abu Dhabi; Abu Dhabi; On-site; AED 134,000 - 190,000; Full time

Job summary

Millennium Downtown Abu Dhabi is seeking a Front Desk Agent to deliver a warm, welcoming experience during guests’ stay. You will manage check-in and check-out efficiently, respond to inquiries, and coordinate with other departments to meet guest needs.

You will greet guests by name when possible, provide hotel information, monitor occupancy and rates, handle incidental charges on the Front Office system, and protect guest privacy.

Responsibilities

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.

Job description

Millennium Downtown Abu Dhabi is seeking a Front Desk Agent to deliver a warm, welcoming experience during guests’ stay. You will manage check-in and check-out efficiently, respond to inquiries, and coordinate with other departments to meet guest needs.

You will greet guests by name when possible, provide hotel information, monitor occupancy and rates, handle incidental charges on the Front Office system, and protect guest privacy.