Guest Experience & Operations Lead

Sobha Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a professional to manage guest relations and ensure smooth check-ins and check-outs. The ideal candidate will provide outstanding customer service as per company standards, collect guest feedback, and conduct apartment inspections. Applicants must demonstrate experience in handling guest interactions and managing profiles to ensure high satisfaction levels during their stay.

Qualifications

• Proven ability to provide outstanding customer service.
• Experience in managing guest relations and handling check-ins/check-outs.
• Strong organizational skills to manage guest profiles and feedback.

Responsibilities

• Direct communications with guests for smooth check-ins.
• Provide excellent customer service while assisting guests.
• Collect guest feedback and maintain profiles.
• Conduct apartment inspections and manage security deposits.

Job description

A leading hospitality company in Dubai is seeking a professional to manage guest relations and ensure smooth check-ins and check-outs. The ideal candidate will provide outstanding customer service as per company standards, collect guest feedback, and conduct apartment inspections. Applicants must demonstrate experience in handling guest interactions and managing profiles to ensure high satisfaction levels during their stay.