Guest Experience Officer - Front Desk & Up-Sell

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium hotel chain in Dubai is looking for a Guest Service Officer - Reception to create memorable experiences for guests. The ideal candidate will have a service-focused personality, preferably with hospitality education and experience. Responsibilities include checking guests in and out, addressing requests, and promoting hotel facilities. Fluency in English is necessary, and knowledge of software systems like Opera is preferred. Join us to be part of a team that dares to challenge the status quo.

Qualifications

• Service focused personality is essential; experience is an asset.
• Diploma or degree in vocational hospitality or Room Division.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Coordinate with other departments to fulfill guest needs and resolve issues.
• Maintain accurate guest records and room status information.

Skills

Service focused personality

Fluency in English

Experience with Opera or a related system

Education

Diploma or degree in vocational hospitality or Room Division

Job description

A premium hotel chain in Dubai is looking for a Guest Service Officer - Reception to create memorable experiences for guests. The ideal candidate will have a service-focused personality, preferably with hospitality education and experience. Responsibilities include checking guests in and out, addressing requests, and promoting hotel facilities. Fluency in English is necessary, and knowledge of software systems like Opera is preferred. Join us to be part of a team that dares to challenge the status quo.