Guest Experience Leader — Luxury Resort

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality establishment in Abu Dhabi is seeking a Guest Relations Supervisor to enhance guest experiences through personalized service and team guidance. This role requires strong communication skills, prior experience in hospitality, and a commitment to sustainable practices. The ideal candidate will oversee guest relations, ensure compliance with safety standards, and coordinate services across departments, providing exceptional customer care and fostering an environment of excellence.

Benefits

Competitive salary that reflects industry standards

Training and development opportunities

Comprehensive health insurance coverage

Employee recognition programs

Work-Life balance policies

Social events and activities

Transportation services

Employee wellness programs

Qualifications

• Prior experience in guest relations or front office.
• Commitment to sustainable practices.
• Compliance with local legal requirements and food safety regulations.

Responsibilities

• Greet guests and handle special requests.
• Guide guest relations staff.
• Respond to guest concerns promptly.
• Coordinate with departments for service needs.
• Collect guest feedback for improvements.

Skills

Strong communication and customer service skills

Problem-solving aptitude

Multilingual skills

Education

Degree or diploma in Hospitality or related field

Job description

A luxury hospitality establishment in Abu Dhabi is seeking a Guest Relations Supervisor to enhance guest experiences through personalized service and team guidance. This role requires strong communication skills, prior experience in hospitality, and a commitment to sustainable practices. The ideal candidate will oversee guest relations, ensure compliance with safety standards, and coordinate services across departments, providing exceptional customer care and fostering an environment of excellence.