Guest Experience Lead - Luxury Resort

Jumeirah; Dubai; On-site; AED 150,000 - 190,000; Full time

Benefits offered by this job

Tax-free salary

Salary paid in AED

F&B benefits

Hotel discounts

Health care package

Life insurance

Incentives

Job summary

Jumeirah Al Naseem in Dubai is seeking an Assistant Manager - Guest Relations to lead guest interactions in a luxury setting and ensure seamless service across departments. You will manage reservations, handle feedback, and support the Rooms Division to deliver personalised experiences.

The ideal candidate has a hospitality degree, 3–5 years of luxury hotel experience, and a passion for exceptional guest service.

Qualifications

• Bachelor's degree in hospitality or related field.
• 3–5 years of experience in a luxury hotel.
• Family Book

Responsibilities

• Present a professional and welcoming demeanor to arriving customers and seat guests.
• Manage customer complaints and feedback calmly and communicate issues to management.
• Manage the booking system to optimize reservations and maximize covers.
• Maintain an immaculate appearance and resolve issues with support of the Outlet Manager.
• Complete end-of-day paperwork and conduct training for junior colleagues.
• Collaborate with Rooms Division Guest Relations Manager and Concierge to ensure seamless guest experiences and cross-sell F&B outlets.

Skills

Guest relations

Customer service

Communication

Education

Bachelor's degree in hospitality or related field

3-5 years of luxury hotel experience

Job description

Jumeirah Al Naseem in Dubai is seeking an Assistant Manager - Guest Relations to lead guest interactions in a luxury setting and ensure seamless service across departments. You will manage reservations, handle feedback, and support the Rooms Division to deliver personalised experiences.

The ideal candidate has a hospitality degree, 3–5 years of luxury hotel experience, and a passion for exceptional guest service.