Assistant Manager -Guest Relations - Jumeirah Al Naseem (National Talent)

Jumeirah; Dubai; On-site; AED 150,000 - 190,000; Full time

Benefits offered by this job

Tax-free salary

Salary paid in AED

F&B benefits

Hotel discounts

Health care package

Life insurance

Incentives

Job summary

Jumeirah Al Naseem in Dubai is seeking an Assistant Manager - Guest Relations to lead guest interactions in a luxury setting and ensure seamless service across departments. You will manage reservations, handle feedback, and support the Rooms Division to deliver personalised experiences.

The ideal candidate has a hospitality degree, 3–5 years of luxury hotel experience, and a passion for exceptional guest service.

Qualifications

• Bachelor's degree in hospitality or related field.
• 3–5 years of experience in a luxury hotel.
• Family Book

Responsibilities

• Present a professional and welcoming demeanor to arriving customers and seat guests.
• Manage customer complaints and feedback calmly and communicate issues to management.
• Manage the booking system to optimize reservations and maximize covers.
• Maintain an immaculate appearance and resolve issues with support of the Outlet Manager.
• Complete end-of-day paperwork and conduct training for junior colleagues.
• Collaborate with Rooms Division Guest Relations Manager and Concierge to ensure seamless guest experiences and cross-sell F&B outlets.

Skills

Guest relations

Customer service

Communication

Education

Bachelor's degree in hospitality or related field

3-5 years of luxury hotel experience

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region's most versatile event and conference spaces.

About the Job:

An exciting opportunity has arisen for an Assistant Manager - Guest Relations - tojoin Jumeirah Al Naseem (National Talent).

The main duties and responsibilities of this role include:

• Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards.
• Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management.
• Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant
• Maintain an immaculate and presentable appearance, understand the importance of first impressions, and ensure immediate and proactive problem resolution with the support of the Outlet Manager.
• Complete end-of-day paperwork, maintain personal and professional organization, manage time effectively, and conduct training for junior colleagues as needed.
• Work closely with the Rooms Division Guest Relations Manager and Concierge to ensure seamless guest experiences, identify guests requiring special attention, and cross-sell F&B outlets to enhance guest experiences and generate new business.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's degree in hospitality or any other relevant field.
• 3-5 years of experience in a luxury Hotel.
• Family Book

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.