Senior Guest Experience Lead - Luxury Dubai Resort

Jumeirah; Dubai; On-site; AED 90,000 - 120,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility within our global网络

Colleague discounts on food, beverage,

Job summary

Jumeirah Marsa Al Arab in Dubai seeks a Guest Service Associate to deliver exceptional service within a luxury hotel environment. You will identify guest needs, handle reservations, and provide knowledgeable assistance in a multicultural setting.

The role requires a High School Diploma or similar, with a Diploma/Degree in Hotel Management preferred. 2–4 years of guest service experience in a 5-star hotel is essential, offering growth through in-house learning and mobility opportunities.

Qualifications

• High School Diploma or similar is required.
• Diploma/Degree in Hotel Management or related field is preferred.
• 2–4 years of guest service experience in a 5-star hotel is essential.

Responsibilities

• Identify and meet customer needs promptly and accurately, ensuring exceptional service and satisfaction.
• Address customer dissatisfaction swiftly and effectively, adhering to MJ customer feedback/complaint procedures.
• Assist colleagues as needed to achieve designated work goals, fostering teamwork and collaboration.
• Maintain high standards of personal presentation and professionalism in all interactions with customers and colleagues.
• Ensure proper manning of hostess desk/door to provide friendly and prompt welcomes to all guests.
• Manage dining reservations and special services according to Restaurant Reservations SOP, providing knowledgeable assistance to guests.

Skills

Intercultural communication

Guest interaction

Team collaboration

Education

Diploma/Degree in Hotel Management

Job description

Jumeirah Marsa Al Arab in Dubai seeks a Guest Service Associate to deliver exceptional service within a luxury hotel environment. You will identify guest needs, handle reservations, and provide knowledgeable assistance in a multicultural setting.

The role requires a High School Diploma or similar, with a Diploma/Degree in Hotel Management preferred. 2–4 years of guest service experience in a 5-star hotel is essential, offering growth through in-house learning and mobility opportunities.