Luxury Hospitality Team Lead: Global Guest Experience

Jumeirah; Dubai; On-site; AED 160,000 - 260,000; Full time

Benefits offered by this job

Inclusive culture

Learning & development

Internal mobility

Colleague discounts

Healthcare coverage

Paid leave

Incentive programs

Tax-free salary

Job summary

Jumeirah seeks an experienced Hotel Operations Manager to lead daily hotel activities and guide a diverse team across departments. You will ensure guest satisfaction, uphold service standards, and drive seamless operations at a premier Dubai property.

The role requires a background in hotel management, 2–3 years of international hospitality experience, and a deep understanding of cultural differences to deliver exceptional guest experiences.

Qualifications

• High School Diploma or similar.
• Diploma/Degree in Hotel Management or related field.
• 2–3 years of experience, preferably with an international hospitality company.
• Experience working in international capacity and understanding cultural differences.

Responsibilities

• Oversee day-to-day activities; motivate and guide the team by example.
• Develop and implement timelines; delegate tasks across departments.
• Ensure personnel, clients, and guests are greeted and attended professionally.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain filing systems.
• Manage stock, inventories, vendor directories, and contract agreements.

Job description

Jumeirah seeks an experienced Hotel Operations Manager to lead daily hotel activities and guide a diverse team across departments. You will ensure guest satisfaction, uphold service standards, and drive seamless operations at a premier Dubai property.

The role requires a background in hotel management, 2–3 years of international hospitality experience, and a deep understanding of cultural differences to deliver exceptional guest experiences.