Guest Experience Lead – Front Office

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Ras Al Khaimah is seeking a Guest Experience Coordinator to ensure exceptional service delivery. You will facilitate guest arrivals and departures, resolve inquiries, and maintain effective communication across departments. The ideal candidate has hospitality experience, fluency in English, and excellent interpersonal skills. Join a multicultural team in a fast-paced environment where your proactive approach can shine.

Qualifications

• Fluency in both written and spoken English is required.
• Previous experience in the Front Office Department within a hotel is essential.
• Immaculate personal presentation is necessary.

Responsibilities

• Facilitate guest arrivals and departures smoothly.
• Resolve guest complaints promptly and efficiently.
• Maintain effective communication with all departments.

Skills

Effective Communication

Customer Focus

Teamwork

Understanding Hotel Operations

Problem-solving

Education

Degree in the hospitality field

Tools

Opera

Job description

A leading hotel in Ras Al Khaimah is seeking a Guest Experience Coordinator to ensure exceptional service delivery. You will facilitate guest arrivals and departures, resolve inquiries, and maintain effective communication across departments. The ideal candidate has hospitality experience, fluency in English, and excellent interpersonal skills. Join a multicultural team in a fast-paced environment where your proactive approach can shine.