Guest Services Receptionist - Abu Dhabi

Premier Inn Hotels LLC (UAE); Abu Dhabi; On-site; AED 33,000 - 67,000; Full time

Benefits offered by this job

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Job summary

Premier Inn Hotels LLC (UAE) in Abu Dhabi is seeking a full-time Front Desk Receptionist to welcome guests, handle check-ins/outs, and manage inquiries with a service-oriented approach. You will process reservations and payments, support accurate reporting, and coordinate with departments to ensure smooth operations in a fast-paced hotel environment.

The role requires a customer-focused mindset, meticulous attention to detail, and strong organizational skills to deliver exceptional guest

Qualifications

• Customer-oriented approach required.
• Strong attention to detail is essential.
• Flexible, agile and able to work under pressure.
• Ability to work independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

Responsibilities

• Greet and welcome guests, visitors, and suppliers, providing a warm, timely welcome in line with our brand standards.
• Answer guest queries and provide information on promotions, room prices, activities and events.
• Process reservations and cancellations accurately and efficiently; ensure payments follow cash-handling procedures.
• Identify corporate leads and build long-term relationships.
• Promote customer feedback and monitor online guest mentions.
• Understand online guest feedback and explore improvement options.
• Maintain reception area supplies and stationeries; assist with general office duties (emails, correspondence, filing).
• Coordinate with all departments to fulfill guest requests and address complaints for smooth service delivery.

Skills

Customer-oriented

Attention to detail

Under pressure

Teamwork

Organizational skills

Customer service

Job description

Premier Inn Hotels LLC (UAE) in Abu Dhabi is seeking a full-time Front Desk Receptionist to welcome guests, handle check-ins/outs, and manage inquiries with a service-oriented approach. You will process reservations and payments, support accurate reporting, and coordinate with departments to ensure smooth operations in a fast-paced hotel environment.

The role requires a customer-focused mindset, meticulous attention to detail, and strong organizational skills to deliver exceptional guest