Front Office Guest Experience Lead

Salayel Hospitality; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking an experienced Front Office Supervisor to oversee daily front office operations and enhance guest experiences. The role involves supervising the front office team, ensuring efficient check-in/out processes, and responding to guest feedback. Candidates should have 2-3 years of experience in hospitality, strong communication skills, and knowledge of front office systems. A competitive salary and growth opportunities are offered in this vibrant work environment.

Qualifications

• 2–3 years experience in Front Office or Guest Services in hospitality.
• Prior supervisor or Team Leader experience preferred.
• Strong knowledge of front office operations.

Responsibilities

• Supervise daily front office operations.
• Ensure efficient guest check-in and check-out.
• Handle guest feedback and special requests.
• Support scheduling, training, and performance monitoring.
• Ensure compliance with hotel policies and regulations.
• Coordinate with other departments for guest experiences.
• Monitor room status and VIP arrivals.
• Prepare shift reports and operational updates.
• Ensure proper cash handling and billing accuracy.
• Maintain professionalism within the team.

Skills

Communication skills

Leadership

Problem-solving

Guest-handling

Tools

Opera PMS or similar

Job description

A leading hospitality company in Abu Dhabi is seeking an experienced Front Office Supervisor to oversee daily front office operations and enhance guest experiences. The role involves supervising the front office team, ensuring efficient check-in/out processes, and responding to guest feedback. Candidates should have 2-3 years of experience in hospitality, strong communication skills, and knowledge of front office systems. A competitive salary and growth opportunities are offered in this vibrant work environment.