Guest Experience Lead – 5-Star Resort

Accor Hotels; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a Guest Relations Officer to ensure guests have a memorable experience from arrival to departure. The ideal candidate must have at least 1 year of experience in a 5-star resort in the UAE, be multi-lingual, and have prior knowledge of Opera. The role includes greeting guests, promoting hotel facilities, and personalizing guest experiences. This position offers opportunities for growth and employee benefits including discounted rates at Accor hotels worldwide.

Benefits

Employee benefit card for discounted rates

Learning programs

Career development opportunities

Qualifications

• Minimum 1 year of experience as Guest Relations in a 5-star resort in UAE.
• Multi-lingual skills are a plus.
• Experience with Opera is mandatory.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Promote hotel facilities and enhance guest stays through up-selling.
• Take initiative for a personalized guest experience.

Skills

Guest relations

Multi-lingual (Arabic, German, Russian, French)

Networking skills

Tools

Opera

Job description

A leading hospitality company in Ras Al Khaimah is seeking a Guest Relations Officer to ensure guests have a memorable experience from arrival to departure. The ideal candidate must have at least 1 year of experience in a 5-star resort in the UAE, be multi-lingual, and have prior knowledge of Opera. The role includes greeting guests, promoting hotel facilities, and personalizing guest experiences. This position offers opportunities for growth and employee benefits including discounted rates at Accor hotels worldwide.