Guest Experience Host & Reservations Lead

FAIRMONT; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in the UAE seeks a Restaurant Hostess to create a warm and welcoming dining experience. The successful candidate will greet guests, manage reservations, and ensure smooth service flow. A high school diploma and at least 1 year of experience in a similar role are required, along with excellent communication and organizational skills. Fluency in English and Arabic is essential, and familiarity with reservation systems is advantageous. Flexible working hours are expected.

Qualifications

• At least 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
• Familiarity with reservation systems is an advantage.
• Fluency in English and Arabic is required.

Responsibilities

• Greet guests warmly and escort them to their tables.
• Manage reservations, including bookings and updates.
• Maintain an organized seating plan for smooth service flow.
• Communicate wait times and manage guest expectations.
• Ensure cleanliness and presentation of dining areas.

Skills

Excellent customer service

Communication skills

Organizational skills

Ability to multitask

Professional demeanor

Education

High school diploma or equivalent

Tools

Reservation systems (e.g., OpenTable)

Job description

A luxury hotel chain in the UAE seeks a Restaurant Hostess to create a warm and welcoming dining experience. The successful candidate will greet guests, manage reservations, and ensure smooth service flow. A high school diploma and at least 1 year of experience in a similar role are required, along with excellent communication and organizational skills. Fluency in English and Arabic is essential, and familiarity with reservation systems is advantageous. Flexible working hours are expected.