Guest Experience Host - Front Desk

Novotel Hotels; Dubai; On-site; AED 47,000 - 69,000; Full time

Job summary

Accor is seeking a Reception Agent to deliver warm, professional guest service at the front desk. You will manage check-in/check-out, take reservations, and assist guests with needs, while promoting hotel facilities and services.

The role requires a proactive, guest-focused mindset and the ability to navigate a busy lobby, building trust and ensuring memorable stays for guests across the property.

Qualifications

• Ability to greet and assist guests with a warm, professional demeanor.
• Strong communication and coordination with guests and team members.
• Skillful handling of multiple tasks in a busy front desk environment.

Responsibilities

• Serve guests with a professional, warm and positive attitude.
• Manage check-in and check-out processes efficiently.
• Take reservations via email, phone, fax or internet.
• Promote hotel facilities and services to guests.
• Be present in the lobby and assist guests proactively.
• Handle guest requests and provide timely information.
• Contribute to guest sense of well-being and trust.
• Address guest issues and escalate when needed.

Skills

Guest service

Communication

Multitasking

Job description

Accor is seeking a Reception Agent to deliver warm, professional guest service at the front desk. You will manage check-in/check-out, take reservations, and assist guests with needs, while promoting hotel facilities and services.

The role requires a proactive, guest-focused mindset and the ability to navigate a busy lobby, building trust and ensuring memorable stays for guests across the property.