Hotel Receptionist

Accor; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Accor is seeking a Reception Agent in Dubai to deliver warm, professional service during check-in and check-out. You will handle reservations via email, phone, fax, or internet and support guests with information and directions.

The role demands a proactive host mindset, strong guest communication, and knowledge of hotel facilities. You will be part of a welcoming, customer‑centric team in a dynamic hospitality environment.

Qualifications

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Responsibilities

• The Reception Agent will be the first person a guest sees for service or assistance, creating a welcoming impression.
• Be available at all times to assist guests, greeting with a smile and a positive attitude.
• Adhere to Front Office reporting requirements as outlined by the Front Office Manager.
• Know the hotel’s facilities and services well and promote them to guests.
• Know the city’s main landmarks and attractions to assist guests effectively.
• Present and visible in the lobby, proactively helping guests with requests.

Job description

Job Description:

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

The Role:

The Reception Agent will be dynamic and efficient in serving all guests with a professional, warm and positive attitude. She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests. The schedule of the Reception Agent will rotate 24 hours a day. Takes reservations over email, phone, by fax or internet, and handles all associated operations. Increases and optimizes room sales in line with the brand and hotel's sales policy.

Key Deliverables and Responsibilities:

• The Reception Agent will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Reception Agent will influence a lot the opinion that the guest will have of the overall hotel.


• Being at the service of the guest, the first task of the Reception Agent is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.


• Adheres to the reporting requirement of the Front Office as outlined by the Front Office Manager.


• Knows the hotel’s facilities and services well and takes every opportunity to promote them to all the guests.


• Knows the cities’ main landmarks and attractions.


• Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go. He/she is pro-active in assisting all the guests.


• In the scope of the Front Office, is able to accommodate all the guest’s requests.


• Contributes to guests' sense of well-being, establishing a lasting and trusting relationship.


• Handles guests' requests for information and provides answers; puts them in contact with the appropriate Heartist if necessary.


• Thanks to his/her special relationship with guests, provides comprehensive personal information on them (customer profile).


• Handles any customer problems’ as required.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• Job-Category: Rooms


• Job Type: Permanent


• Job Schedule: Full-Time

Requirements: