Dubai Front Desk Specialist - Guest Services & Check-in

Accor Group; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Accor in Dubai seeks a Front Desk Agent - Guest Services to manage guest check-ins, settlements, and service requests with professionalism. You will use hotel systems daily and balance cash with accuracy.

The role requires at least 2 years in a similar hotel front desk position, strong communication, and the ability to multitask during busy periods. Join a global hospitality network offering development opportunities within Accor's international portfolio.

Qualifications

• At least 2 years in a similar front desk/reception role.
• Excellent communication and interpersonal skills.
• Ability to handle inquiries and maintain a professional attitude under pressure.
• Strong organization and multitasking abilities.
• Basic computer proficiency and willingness to learn PMS.

Responsibilities

• Greet guests professionally and warmly.
• Complete check-in procedures accurately and efficiently.
• Process departures and settle accounts per procedures.
• Verify account details before payment and checkout.
• Balance cash transactions and maintain daily records.
• Handle currency exchange where authorized.
• Coordinate with other hotel departments to fulfill guest requests.
• Maintain confidentiality of guest information.
• Utilize front desk software and property management systems.

Skills

Front desk operations

Guest check-in

Cash handling

Account settlement

Customer service

Communication skills

Multitasking

Teamwork

Job description

Accor in Dubai seeks a Front Desk Agent - Guest Services to manage guest check-ins, settlements, and service requests with professionalism. You will use hotel systems daily and balance cash with accuracy.

The role requires at least 2 years in a similar hotel front desk position, strong communication, and the ability to multitask during busy periods. Join a global hospitality network offering development opportunities within Accor's international portfolio.