Dubai Front Desk & Guest Services Agent

Accor Group; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

Accor in Dubai is seeking a Front Office Agent - Guest Services to join our busy hotel team. You will manage guest check-in/check-out, reservations, cashiering, room allocations, and front desk operations to ensure a smooth arrival, stay, and departure experience.

The ideal candidate has at least 1 year of front office experience in a 4-5 star hotel, strong communication, and a customer-focused approach. You will coordinate with other departments and maintain accurate guest records, while

Qualifications

• University degree in Hotel Management or related hospitality discipline.
• Minimum 1 year of experience in a similar front office position within a 4-5 star hotel.
• Familiarity with check-in/check-out procedures, reservations, and guest profiles.
• Experience handling cashiering, payment settlements, and guest account transactions.
• Strong communication and guest service skills.

Responsibilities

• Register arriving guests and complete check-in procedures accurately.
• Process guest departures, settlements, and check-out formalities.
• Update guest profiles and reservation details in the system.
• Handle cashiering, foreign exchange, and night audit activities.
• Respond to guest requests and coordinate with hotel departments.

Skills

Front desk operations

Guest check-in

Guest check-out

Reception services

Hotel reservations

Walk-in bookings

Room allocation

Guest profile management

Cashiering

Night audit support

Guest account settlement

Room key card control

Safe deposit handling

Guest complaint resolution

VIP guest handling

Group arrival coordination

Education

Bachelor's degree in Hotel Management or related field

Job description

Accor in Dubai is seeking a Front Office Agent - Guest Services to join our busy hotel team. You will manage guest check-in/check-out, reservations, cashiering, room allocations, and front desk operations to ensure a smooth arrival, stay, and departure experience.

The ideal candidate has at least 1 year of front office experience in a 4-5 star hotel, strong communication, and a customer-focused approach. You will coordinate with other departments and maintain accurate guest records, while