Hotel Receptionist

AccorHotel; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

AccorHotel in Dubai seeks a Reception Agent to deliver dynamic, efficient service with a warm, professional attitude. You will be the main point of contact for check-in and check-out and assist guests with enquiries.

The role includes handling reservations via email, phone, fax, or internet, rotating a 24-hour schedule, and promoting hotel facilities to maximize guest satisfaction.

Qualifications

• Greet guests with a smile and warm, positive attitude.
• Be available at any time to assist guests in the lobby.
• Promote hotel facilities and services to guests.

Responsibilities

• Greet guests and be the first point of contact for service or assistance.
• Handle check-in and check-out processes efficiently and professionally.
• Provide information and assist with guest requests, directing to Heartist if needed.

Job description

The Role The Reception Agent will be dynamic and efficient in serving all guests with a professional warm and positive attitude She he will be the main actor in the check in and check out process and will be available to provide assistance to all guests The schedule of the Reception Agent will rotate 24 hours a day Takes reservations over email phone by fax or internet and handles all associated operations Increases and optimizes room sales in line with the brand and hotel s sales policy

Key Deliverables and Responsibilities:

The Reception Agent will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Reception Agent will influence a lot the opinion that the guest will have of the overall hotel. Being at the service of the guest, the first task of the Reception Agent is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time. Adheres to the reporting requirement of the Front Office as outlined by the Front Office Manager. Knows the hotel s facilities and services well and takes every opportunity to promote them to all the guests. Knows the cities main landmarks and attractions. Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go. He/she is pro-active in assisting all the guests. In the scope of the Front Office, is able to accommodate all the guest s requests. Contributes to guests' sense of well-being, establishing a lasting and trusting relationship. Handles guests' requests for information and provides answers; puts them in contact with the appropriate Heartist if necessary. Thanks to his/her special relationship with guests, provides comprehensive personal information on them (customer profile). Handles any customer problems as required.