Guest Experience Agent - Front Desk

AccorHotel; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

Accor Guest Service Agent role focuses on providing a high level of customer-focused service and creating positive, memorable experiences for every guest. You will maintain an approachable, professional demeanor and communicate effectively across all guest interactions.

The ideal candidate has Front Office experience in a hotel, at least three years, strong interpersonal and problem-solving abilities, and proficiency with Opera.

Qualifications

• 3 years of experience in the Front Office Department within a hotel.
• Strong interpersonal and problem-solving abilities.
• Computer literate and familiar with Opera.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Provide high level customer-focused service to guests.
• Deliver a positive and memorable guest experience.

Skills

Front Office Experience

Customer Service

Communication Skills

Multitasking

Tools

Opera PMS

Job description

Accor Guest Service Agent role focuses on providing a high level of customer-focused service and creating positive, memorable experiences for every guest. You will maintain an approachable, professional demeanor and communicate effectively across all guest interactions.

The ideal candidate has Front Office experience in a hotel, at least three years, strong interpersonal and problem-solving abilities, and proficiency with Opera.