Warm-Welcome Front Desk Agent

Accor; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Accor is seeking a Reception Agent in Dubai to deliver warm, professional service during check-in and check-out. You will handle reservations via email, phone, fax, or internet and support guests with information and directions.

The role demands a proactive host mindset, strong guest communication, and knowledge of hotel facilities. You will be part of a welcoming, customer‑centric team in a dynamic hospitality environment.

Qualifications

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Responsibilities

• The Reception Agent will be the first person a guest sees for service or assistance, creating a welcoming impression.
• Be available at all times to assist guests, greeting with a smile and a positive attitude.
• Adhere to Front Office reporting requirements as outlined by the Front Office Manager.
• Know the hotel’s facilities and services well and promote them to guests.
• Know the city’s main landmarks and attractions to assist guests effectively.
• Present and visible in the lobby, proactively helping guests with requests.

Job description

Accor is seeking a Reception Agent in Dubai to deliver warm, professional service during check-in and check-out. You will handle reservations via email, phone, fax, or internet and support guests with information and directions.

The role demands a proactive host mindset, strong guest communication, and knowledge of hotel facilities. You will be part of a welcoming, customer‑centric team in a dynamic hospitality environment.