Hotel Receptionist

Novotel Hotels; Dubai; On-site; AED 47,000 - 69,000; Full time

Job summary

Accor is seeking a Reception Agent to deliver warm, professional guest service at the front desk. You will manage check-in/check-out, take reservations, and assist guests with needs, while promoting hotel facilities and services.

The role requires a proactive, guest-focused mindset and the ability to navigate a busy lobby, building trust and ensuring memorable stays for guests across the property.

Qualifications

• Ability to greet and assist guests with a warm, professional demeanor.
• Strong communication and coordination with guests and team members.
• Skillful handling of multiple tasks in a busy front desk environment.

Responsibilities

• Serve guests with a professional, warm and positive attitude.
• Manage check-in and check-out processes efficiently.
• Take reservations via email, phone, fax or internet.
• Promote hotel facilities and services to guests.
• Be present in the lobby and assist guests proactively.
• Handle guest requests and provide timely information.
• Contribute to guest sense of well-being and trust.
• Address guest issues and escalate when needed.

Skills

Guest service

Communication

Multitasking

Job description

Job Description:

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

The Role:

The Reception Agent will be dynamic and efficient in serving all guests with a professional, warm and positive attitude. She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests. The schedule of the Reception Agent will rotate 24 hours a day. Takes reservations over email, phone, by fax or internet, and handles all associated operations. Increases and optimizes room sales in line with the brand and hotel's sales policy.

Key Deliverables And Responsibilities

• The Reception Agent will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Reception Agent will influence a lot the opinion that the guest will have of the overall hotel.
• Being at the service of the guest, the first task of the Reception Agent is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.
• Adheres to the reporting requirement of the Front Office as outlined by the Front Office Manager.
• Knows the hotel’s facilities and services well and takes every opportunity to promote them to all the guests.
• Knows the cities’ main landmarks and attractions.
• Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go. He/she is pro-active in assisting all the guests.
• In the scope of the Front Office, is able to accommodate all the guest’s requests.
• Contributes to guests' sense of well-being, establishing a lasting and trusting relationship.
• Handles guests' requests for information and provides answers; puts them in contact with the appropriate Heartist if necessary.
• Thanks to his/her special relationship with guests, provides comprehensive personal information on them (customer profile).
• Handles any customer problems’ as required.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.