Guest Experience Front Desk Specialist

TALENTMATE; Dubai; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

110 nights travel perk

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Dubai is seeking a Receptionist to warmly welcome guests, manage check-in/check-out, and provide expert local knowledge to enhance every stay.

The role focuses on delivering outstanding hospitality, handling payments via POS, and promoting hotel services to maximize guest satisfaction. It requires a passion for service and strong communication skills in a dynamic hotel environment.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton in Dubai is seeking a Receptionist to warmly welcome guests, manage check-in/check-out, and provide expert local knowledge to enhance every stay.

The role focuses on delivering outstanding hospitality, handling payments via POS, and promoting hotel services to maximize guest satisfaction. It requires a passion for service and strong communication skills in a dynamic hotel environment.