Guest Experience Concierge

Hilton; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Travel perks

Employee housing or meal allowances

Job summary

Hilton in Dubai is seeking a friendly Receptionist to warmly welcome guests, manage efficient check-in and check-out, and provide expert local information. You will upsell hotel services and respond to guest requests with care, contributing to memorable stays.

The role emphasizes hospitality, integrity, teamwork, and ownership, supporting a seamless guest journey in a luxury hotel environment.

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Excellent communication and interpersonal skills.
• Ability to upsell services and adapt to guest needs.

Responsibilities

• Deliver a warm welcome to guests during check-in.
• Process check-outs accurately and handle payments via POS.
• Provide hotel information, room types, rates, and local area details.
• Promote hotel services and amenities to enhance guest experience.
• Respond to guest requests and resolve concerns promptly.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Customer service

Tools

POS system

Job description

Hilton in Dubai is seeking a friendly Receptionist to warmly welcome guests, manage efficient check-in and check-out, and provide expert local information. You will upsell hotel services and respond to guest requests with care, contributing to memorable stays.

The role emphasizes hospitality, integrity, teamwork, and ownership, supporting a seamless guest journey in a luxury hotel environment.