VIP Guest Concierge & Front Desk Specialist

Waldorf Astoria Kuwait; Dubai; On-site; AED 47,000 - 74,000; Full time

Job summary

Hilton in Dubai is seeking a Receptionist to greet guests, manage check-ins, and coordinate with departments to ensure a memorable stay. You will handle VIP guests, maintain service standards, and respond to inquiries with diplomacy.

Ideal candidates have excellent English, strong interpersonal skills, and the ability to work under pressure in a fast-paced lobby environment. Training and growth opportunities are offered within Hilton.

Qualifications

• Ability to deal with guests with patience and diplomacy to defuse tense situations.
• Excellent interpersonal skills to ensure guest satisfaction.
• Good numerical understanding for hotel operations.
• Ability to input information using a moderately complex computer system.
• Read, write, speak and understand English to communicate with guests and team members.
• Ability to work under pressure during busy periods.

Responsibilities

• Greet and direct guests in the lobby.
• Main contact for regular and VIP guests and brief hotel departments on their needs.
• Build and maintain positive relationships with guests and team members.
• Seek and respond to guest queries promptly.
• Resolve guest complaints promptly.
• Deliver the Hilton True Service promise before, during and after stay.
• Identify upsell opportunities and promote services where appropriate.
• Cover reception and telephone/operator duties as required.
• Maintain high level of customer service in the Reception and Lobby areas.

Skills

Patience and diplomacy

Interpersonal skills

Mathematical ability

Computer literacy

English proficiency

Resilience under pressure

Job description

Hilton in Dubai is seeking a Receptionist to greet guests, manage check-ins, and coordinate with departments to ensure a memorable stay. You will handle VIP guests, maintain service standards, and respond to inquiries with diplomacy.

Ideal candidates have excellent English, strong interpersonal skills, and the ability to work under pressure in a fast-paced lobby environment. Training and growth opportunities are offered within Hilton.