Guest Experience Concierge

Hilton; Sharjah; On-site; AED 33,000 - 61,000; Full time

Job summary

Hilton in the United Arab Emirates is seeking a friendly Receptionist to welcome guests, assist with check-in and check-out, and ensure a smooth front desk experience. You will provide local area information, handle payments, and contribute to memorable stays with warm hospitality.

Ideal candidates have a high school diploma with customer service experience, excellent communication, and strong organisational skills. Join a global brand that values integrity, teamwork, and guest satisfaction.

Qualifications

• High school diploma or equivalent; additional qualifications in Business Administration, Hospitality, or Office Management are an advantage.
• Previous experience in a hotel reception or similar front desk role is advantageous.
• Strong verbal and written communication with a professional and friendly manner.
• Excellent customer service and interpersonal skills.
• Proficient in Microsoft Office and general office administration.
• Strong organisational skills with ability to manage multiple tasks.

Responsibilities

• Greet guests, check-in, verify details, assign rooms, and provide welcome materials.
• Process check-outs, verify charges, handle payments, and issue receipts.
• Provide hotel knowledge on offerings, room types, rates, and local information.
• Upsell hotel amenities to maximise revenue.
• Respond to guest requests, resolve concerns with care, and manage messages.

Skills

Customer service

Communication

Organisational skills

Punctual and reliable

Teamwork

Education

High school diploma

Business Administration

Hospitality

Office Management

Tools

Microsoft Office

Job description

Hilton in the United Arab Emirates is seeking a friendly Receptionist to welcome guests, assist with check-in and check-out, and ensure a smooth front desk experience. You will provide local area information, handle payments, and contribute to memorable stays with warm hospitality.

Ideal candidates have a high school diploma with customer service experience, excellent communication, and strong organisational skills. Join a global brand that values integrity, teamwork, and guest satisfaction.