Guest Experience Front Desk Host

Hilton; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Hilton in Dubai invites you to join our Hotels team as a Receptionist, where you’ll ensure a seamless check-in and check-out and deliver the light and warmth of hospitality to every guest.

You’ll greet guests warmly, verify details, assist with room assignments, handle payments at the desk, share local knowledge, upsell hotel services, and respond to requests with care and urgency. Join a global leader in hospitality and start a rewarding career with Hilton.

Responsibilities

• Greet guests on arrival and complete the check-in process, verifying details, assigning rooms, issuing keys, and providing welcome materials.
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the POS system accurately.
• Provide hotel and local knowledge: demonstrate knowledge of hotel offerings, room types, rates, promotions, and local information to assist guest inquiries.
• Promote hotel services: use up-selling techniques to recommend hotel amenities and maximize revenue.
• Delight our guests: respond to requests, resolve concerns with care and urgency, and manage messages and communications.

Tools

POS system

Job description

Hilton in Dubai invites you to join our Hotels team as a Receptionist, where you’ll ensure a seamless check-in and check-out and deliver the light and warmth of hospitality to every guest.

You’ll greet guests warmly, verify details, assist with room assignments, handle payments at the desk, share local knowledge, upsell hotel services, and respond to requests with care and urgency. Join a global leader in hospitality and start a rewarding career with Hilton.