Guest Experience Agent - Front Desk & Hospitality

Hilton; Dubai; Presencial; AED 120 000 - 190 000; Tempo integral

Resumo da oferta

Hilton in Dubai is seeking a Front Desk Clerk to brighten guests’ stays by delivering warm hospitality and seamless front office support. You will handle guest information, registrations, and communications with accuracy, while embodying Hilton’s values and service standards in a fast-paced hotel environment.

Strong Arabic language skills and fluent English are required to ensure guest and government communications meet local requirements.

Qualificações

• Fluent in Arabic (speaking and writing).
• English communication skills.

Responsabilidades

• Prepare and update DTCM reports using ONQ PMS.
• Update guest information in DTCM reports per government policy.
• Submit CID/police reports and complete registrations; update discrepancies.
• Maintain CID system passport/ID updates and rectify discrepancies.
• Use the property's email system and maintain the inbox.
• Provide consistent and exemplary service to guests at all times.
• Assist and support the team and direct calls to appropriate extensions.

Conhecimentos

Customer service

Communication

Arabic language

English language

Descrição da oferta de emprego

Hilton in Dubai is seeking a Front Desk Clerk to brighten guests’ stays by delivering warm hospitality and seamless front office support. You will handle guest information, registrations, and communications with accuracy, while embodying Hilton’s values and service standards in a fast-paced hotel environment.

Strong Arabic language skills and fluent English are required to ensure guest and government communications meet local requirements.