Guest Experience Front Desk Specialist

AccorHotels Middle East; Abu Dhabi; On-site; AED 52,000 - 76,000; Full time

Job summary

AccorHotels Middle East in Sharjah, United Arab Emirates, is seeking a friendly Hotel Receptionist to join our team. You will be the face of the hotel, greeting guests, handling check-in/check-out, and providing information on services and local attractions.

You will need excellent communication in English and Arabic, a detail-oriented approach, and the ability to multitask in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Able to work in a fast-paced environment and handle multiple tasks.
• Fluent in English and Arabic.
• Knowledge of local attractions and services in Sharjah.

Responsibilities

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay.
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Handle guest inquiries and resolve issues promptly and professionally.
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah.
• Coordinate with other departments to fulfill guest requests and ensure their comfort.
• Maintain a neat and organized front desk area.
• Process payments and manage guest accounts with precision.
• Uphold the hotel's standards of excellence in customer service and professionalism.
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment.
• Process all incoming and outgoing calls accurately and courteously.
• Maintain detailed knowledge of the Hotel’s fire, life and safety system.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

English fluency

Arabic fluency

Job description

AccorHotels Middle East in Sharjah, United Arab Emirates, is seeking a friendly Hotel Receptionist to join our team. You will be the face of the hotel, greeting guests, handling check-in/check-out, and providing information on services and local attractions.

You will need excellent communication in English and Arabic, a detail-oriented approach, and the ability to multitask in a fast-paced environment, including evenings, weekends, and holidays.