Hotel Front Desk & Guest Experience Specialist

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Premier Inn Hotels LLC in Abu Dhabi is seeking a courteous Front Office Receptionist to greet guests, manage check-ins/check-outs, and handle reservations with accuracy. You will answer queries, promote local activities, and ensure cash handling is performed correctly in a fast-paced environment.

The role requires excellent communication, strong attention to detail, and the ability to work under pressure while providing outstanding customer service. Arabic language skills are essential.

Qualifications

• Minimum of 1 year experience as a hotel receptionist.
• Knowledge of Opera PMS.
• Arabic language skills (speaking, reading and writing).

Responsibilities

• Greet and welcome guests at check-in and check-out.
• Answer guest queries and provide information on promotions and local area.
• Process reservations and cancellations accurately.
• Handle payments according to cash-handling procedures.
• Coordinate with departments to fulfill guest requests.
• Maintain reception area and stock of supplies.
• Ensure safety and security procedures are followed.

Skills

Customer service

Communication

Attention to detail

Flexibility

Teamwork

Organizational skills

Tools

Opera PMS

Job description

Premier Inn Hotels LLC in Abu Dhabi is seeking a courteous Front Office Receptionist to greet guests, manage check-ins/check-outs, and handle reservations with accuracy. You will answer queries, promote local activities, and ensure cash handling is performed correctly in a fast-paced environment.

The role requires excellent communication, strong attention to detail, and the ability to work under pressure while providing outstanding customer service. Arabic language skills are essential.