Hotel Receptionist National

AccorHotels Middle East; Abu Dhabi; On-site; AED 52,000 - 76,000; Full time

Job summary

AccorHotels Middle East in Sharjah, United Arab Emirates, is seeking a friendly Hotel Receptionist to join our team. You will be the face of the hotel, greeting guests, handling check-in/check-out, and providing information on services and local attractions.

You will need excellent communication in English and Arabic, a detail-oriented approach, and the ability to multitask in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Able to work in a fast-paced environment and handle multiple tasks.
• Fluent in English and Arabic.
• Knowledge of local attractions and services in Sharjah.

Responsibilities

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay.
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Handle guest inquiries and resolve issues promptly and professionally.
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah.
• Coordinate with other departments to fulfill guest requests and ensure their comfort.
• Maintain a neat and organized front desk area.
• Process payments and manage guest accounts with precision.
• Uphold the hotel's standards of excellence in customer service and professionalism.
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment.
• Process all incoming and outgoing calls accurately and courteously.
• Maintain detailed knowledge of the Hotel’s fire, life and safety system.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

English fluency

Arabic fluency

Job description

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,

Joinus andbecomeaHeartist®.

Job Description

We are seeking a friendly and professional Hotel Receptionist to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotel's standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotel’s fire, life and safety system
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

• Excellent communication and interpersonal skills, with a focus on customer service
• Strong attention to detail and efficient problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible schedule, including availability to work evenings, weekends, and holidays
• Fluency in English (both written and spoken)
• Fluency in Arabic (both written and spoken)
• Knowledge of local attractions and services in Sharjah and the surrounding areas
• Cultural sensitivity and awareness to cater to a diverse international clientele
• Ability to maintain a professional and friendly demeanor in all interactions
• Strong organizational skills and the ability to prioritize tasks effectively

Preferred candidate

Nationality

United Arab Emirates