Hotel Receptionist - UAE National

Accor; Sharjah; On-site; AED 24,000 - 42,000; Full time

Benefits offered by this job

Exclusive benefits

Meaningful work

Job summary

Accor in Sharjah, United Arab Emirates, is seeking a friendly Hotel Receptionist to join our team. You will greet guests, check them in and out, and provide information about local attractions to ensure a memorable stay.

Fluent English and Arabic are required; you will coordinate with other departments, handle payments, and promote hotel facilities in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills with a focus on customer service
• Fluency in English (both written and spoken)
• Fluency in Arabic (both written and spoken)
• Strong attention to detail and efficient problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible schedule including evenings, weekends, and holidays
• Knowledge of local attractions and services in Sharjah area
• Cultural sensitivity and professional demeanor

Responsibilities

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotel's standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotel's fire, life and safety system
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Skills

Excellent communication

Fluent English

Fluent Arabic

Customer service

Attention to detail

Multitasking

Flexible schedule

Knowledge of Sharjah attractions

Job description

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

We are seeking a friendly and professional Hotel Receptionist to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotel's standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotel's fire, life and safety system
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

• Excellent communication and interpersonal skills, with a focus on customer service
• Strong attention to detail and efficient problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible schedule, including availability to work evenings, weekends, and holidays
• Fluency in English (both written and spoken)
• Fluency in Arabic (both written and spoken)
• Knowledge of local attractions and services in Sharjah and the surrounding areas
• Cultural sensitivity and awareness to cater to a diverse international clientele
• Ability to maintain a professional and friendly demeanor in all interactions
• Strong organizational skills and the ability to prioritize tasks effectively

Benefits

• You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment
• Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet