Hospitality Guest Services Pro – Warm Welcomes & Upsell

Hilton; Dubai; On-site; AED 42,000 - 54,000; Full time

Job summary

Hilton in Dubai is seeking a Guest Service Agent to deliver outstanding hospitality at every guest touchpoint. You’ll handle check-ins, check-outs, and guest inquiries with warmth and professionalism, ensuring a smooth arrival and departure experience.

Join a global leader in hospitality where teamwork, integrity, and ownership are valued. Build local knowledge, upsell hotel services, and turn guests into loyal fans while supporting a memorable stay.

Responsibilities

• Deliver a warm welcome: Greet guests on arrival, verify details, check-in, assign rooms, and issue keys.
• Support efficient check-out: Verify charges, handle payments, issue receipts, and use the POS accurately.
• Provide hotel and local knowledge: Explain hotel offerings, room types, rates, promotions, and area information.
• Promote hotel services: Upsell amenities to maximize room and service revenue.
• Delight our guests: Respond to requests, resolve concerns with care, and manage messages.

Job description

Hilton in Dubai is seeking a Guest Service Agent to deliver outstanding hospitality at every guest touchpoint. You’ll handle check-ins, check-outs, and guest inquiries with warmth and professionalism, ensuring a smooth arrival and departure experience.

Join a global leader in hospitality where teamwork, integrity, and ownership are valued. Build local knowledge, upsell hotel services, and turn guests into loyal fans while supporting a memorable stay.