Guest Experience & Concierge Specialist

Client of WhiteCrow Research; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Dubai luxury hotel is seeking a friendly front desk associate to welcome guests, check-in and check-out, and ensure a seamless arrival experience. You will respond to inquiries, coordinate with housekeeping and F&B, handle special requests, resolve minor issues, and promote hotel services.

Precise record-keeping and adherence to safety protocols are essential to deliver memorable stays. Qualifications include a high school diploma and a bachelor’s degree in hospitality management or related

Qualifications

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.

Responsibilities

• Welcome guests and manage check-in check-out processes accurately and efficiently
• Respond promptly to guest inquiries and requests ensuring personalized service
• Coordinate with other departments Housekeeping Concierge Executive Lounge Recreation F amp B to fulfill guest needs
• Handle special requests such as transportation dining reservations and amenities
• Resolve minor guest complaints professionally and escalatc complex issues when necessary
• Promote hotel services and amenities upselling where appropriate
• Maintain accurate guest records and ensure compliance with service standards
• Support VIP and repeat guest recognition programs
• Uphold safety security and privacy protocols at all times

Education

High School Diploma

Bachelor s degree in Hospitality Management or a related field

Job description

Dubai luxury hotel is seeking a friendly front desk associate to welcome guests, check-in and check-out, and ensure a seamless arrival experience. You will respond to inquiries, coordinate with housekeeping and F&B, handle special requests, resolve minor issues, and promote hotel services.

Precise record-keeping and adherence to safety protocols are essential to deliver memorable stays. Qualifications include a high school diploma and a bachelor’s degree in hospitality management or related