Guest Experience Specialist — Dubai Front Desk

A Group; Dubai; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Paid annual leave

Medical insurance

Training opportunities

Career growth

Multicultural team

UAE labor rights

Job summary

A Group in Dubai, United Arab Emirates, is seeking a Guest Relations Executive to join a customer-focused hospitality team. You will welcome guests, handle requests, and coordinate with hotel departments to create a smooth, positive stay for guests.

Ideal candidates are personable, professional, and able to communicate clearly. The role offers opportunities to work across front-office operations and contribute to high service standards in a vibrant hotel environment.

Qualifications

• Friendly personality and professional approach
• Strong communication skills are essential
• Customer service experience is preferred

Responsibilities

• Welcome guests and provide professional assistance
• Handle inquiries and general concerns courteously
• Assist with front-office tasks during busy periods
• Maintain accurate guest information and records
• Coordinate with housekeeping, food & beverage, and other departments
• Follow up on guest requests for timely resolution
• Provide information about facilities, services, hours, and amenities
• Receive feedback and communicate issues to supervisors
• Prepare basic reports on guest interactions when required
• Support daily hospitality operations as needed
• Perform other guest-service duties as assigned by management

Skills

Guest relations

Communication skills

Professional demeanor

Customer service

Job description

A Group in Dubai, United Arab Emirates, is seeking a Guest Relations Executive to join a customer-focused hospitality team. You will welcome guests, handle requests, and coordinate with hotel departments to create a smooth, positive stay for guests.

Ideal candidates are personable, professional, and able to communicate clearly. The role offers opportunities to work across front-office operations and contribute to high service standards in a vibrant hotel environment.