Guest Experience Specialist

The Luxury Collection; Dubai; On-site; AED 35,000 - 52,000; Full time

Job summary

The Luxury Collection Hotels & Resorts in Dubai seeks a Guest Relations Officer to deliver exceptional service across the guest journey. You will welcome guests, handle requests and concerns, coordinate with departments, and proactively enhance guest satisfaction.

The ideal candidate has a high school diploma, prior guest relations or front desk experience, strong English communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• Experience in guest relations, front office, hospitality, or related field preferred.
• Strong English communication skills (spoken and written).
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests and address inquiries with a personalized approach.
• Handle guest requests and concerns, coordinating with other departments as needed.
• Manage guest feedback and provide recommendations on hotel services and local attractions.
• Ensure interactions reflect Marriott’s standards of hospitality and professionalism.

Skills

Interpersonal skills

Verbal communication

Written communication

Problem solving

Guest service

Organization/multi-tasking

Hotel operations knowledge

Flexible schedule

Education

High school diploma or GED

Job description

The Luxury Collection Hotels & Resorts in Dubai seeks a Guest Relations Officer to deliver exceptional service across the guest journey. You will welcome guests, handle requests and concerns, coordinate with departments, and proactively enhance guest satisfaction.

The ideal candidate has a high school diploma, prior guest relations or front desk experience, strong English communication, and the ability to work evenings, weekends, and holidays.