Guest Experience Concierge – Hotel Front Desk

A Group; Dubai; On-site; AED 33,480 - 60,264; Full time

Job summary

A Group in Dubai seeks a Hotel Front Desk Agent to be the first point of contact for guests and to manage all aspects of their stay. You will handle check-in/check-out, reservations, and guest information, ensuring a smooth and welcoming experience.

Strong customer service and clear communication are essential to success in this role. Attention to payment methods verification and room assignment, as well as providing information on rooms, rates and amenities, completes your daily

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms

Skills

Customer service

Communication skills

Job description

A Group in Dubai seeks a Hotel Front Desk Agent to be the first point of contact for guests and to manage all aspects of their stay. You will handle check-in/check-out, reservations, and guest information, ensuring a smooth and welcoming experience.

Strong customer service and clear communication are essential to success in this role. Attention to payment methods verification and room assignment, as well as providing information on rooms, rates and amenities, completes your daily