Guest Experience Front Desk Concierge

The Luxury Collection; Dubai; On-site; AED 36,000 - 72,000; Full time

Job summary

The Luxury Collection in Dubai is seeking a Front Office Receptionist to deliver welcoming, professional service at the hotel’s front desk. You will handle check-in/check-out, cash handling, payments, and guest inquiries with a focus on accuracy and hospitality.

Responsibilities include coordinating with departments, supporting daily hotel operations, and maintaining guest satisfaction in a fast-paced environment. Prior front desk or hospitality experience is preferred.

Qualifications

• Education: High school diploma or GED required.
• Related experience in Front Office, Reception, Cashiering, Customer Service, Hospitality or related field preferred.

Responsibilities

• Provide front desk services and guest check-in/check-out.
• Process payments and handle cash and card transactions.
• Assist with room assignments and respond to guest inquiries.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Check-in procedures

Cash handling

PMS knowledge

Customer service

Guest relations

Verbal communication

Written communication

Complaint handling

Attention to detail

Multitasking

Shift flexibility

Education

High school diploma or GED

Job description

The Luxury Collection in Dubai is seeking a Front Office Receptionist to deliver welcoming, professional service at the hotel’s front desk. You will handle check-in/check-out, cash handling, payments, and guest inquiries with a focus on accuracy and hospitality.

Responsibilities include coordinating with departments, supporting daily hotel operations, and maintaining guest satisfaction in a fast-paced environment. Prior front desk or hospitality experience is preferred.