Guest Experience Concierge - Luxury Hotel Front Desk

Supreme Holdings Limited; Dubai; Vor Ort; AED 47.000 - 80.000; Vollzeit

Zusammenfassung

Anantara Hotels & Resorts in Dubai is seeking a Guest Service Agent to deliver exemplary service at the front desk. You will take reservations, greet and register guests, and ensure a seamless check-in and check-out experience.

The role requires excellent communication in English, a strong customer-service mindset, and flexibility to work shifts, including weekends and public holidays. Prior front office experience is preferred, with familiarity in MS Office and PMS systems.

Qualifikationen

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• Computer skills in MS Office; experience with current PMS is preferred.

Aufgaben

• Take reservations and check guests in/out.
• Greet and register guests.
• Provide outstanding guest service during stay.
• Settle guest accounts upon completion of stay.
• Handle guest inquiries, requests and comments promptly.

Kenntnisse

Customer service

Front office operations

Communication skills

Fluent English

Shift work

Tools

MS Office

PMS

Jobbeschreibung

Anantara Hotels & Resorts in Dubai is seeking a Guest Service Agent to deliver exemplary service at the front desk. You will take reservations, greet and register guests, and ensure a seamless check-in and check-out experience.

The role requires excellent communication in English, a strong customer-service mindset, and flexibility to work shifts, including weekends and public holidays. Prior front office experience is preferred, with familiarity in MS Office and PMS systems.