Guest Experience Host - Luxury Resort

Al Wathba Investment L.L.C; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

Anantara The Palm Dubai Resort is hiring in Dubai for a Front of House role within its restaurant teams. You will support seamless guest service, assist with seating, and ensure standards across the restaurant and hotel are upheld.

The position emphasizes hospitality, teamwork, and professional interaction with guests throughout their dining experience. Join a luxury property where attention to detail, guest satisfaction, and adherence to SOPs shape every guest interaction, from initial greeting

Qualifications

• Experience in hospitality or food & beverage operations is preferred.
• Ability to deliver friendly, professional guest service in a luxury setting.
• Familiarity with restaurant policies and SOPs is advantageous.

Responsibilities

• To work as a team with colleagues, to ensure timely service and a smooth-running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience.
• Share any problems that arise with outlet managers but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises

Skills

Teamwork

Guest service

Telephone etiquette

Reservation policies

Restaurant knowledge

Guest seating

Front of house

Job description

Anantara The Palm Dubai Resort is hiring in Dubai for a Front of House role within its restaurant teams. You will support seamless guest service, assist with seating, and ensure standards across the restaurant and hotel are upheld.

The position emphasizes hospitality, teamwork, and professional interaction with guests throughout their dining experience. Join a luxury property where attention to detail, guest satisfaction, and adherence to SOPs shape every guest interaction, from initial greeting