Guest Experience Champion

Anantara Group; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

Anantara Hotels & Resorts in Abu Dhabi seeks a Guest Experience Agent to welcome guests and ensure a warm, memorable arrival. You will assist with requests, inquiries and special arrangements, coordinating with other departments to smooth guest experiences.

Ideal candidates have hospitality experience, excellent communication and a friendly, positive attitude. Proficiency in English is essential, with additional languages an advantage; you will promote hotel facilities and services to enhance

Qualifications

• Experience in hospitality is advantageous.
• Excellent communication and customer service skills.
• Friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are an advantage.

Responsibilities

• Welcome guests and ensure a warm, memorable arrival experience.
• Assist guests with requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Promote hotel facilities and services to enhance the guest experience.

Skills

Hospitality experience

Customer service

English fluency

Team player

Job description

Anantara Hotels & Resorts in Abu Dhabi seeks a Guest Experience Agent to welcome guests and ensure a warm, memorable arrival. You will assist with requests, inquiries and special arrangements, coordinating with other departments to smooth guest experiences.

Ideal candidates have hospitality experience, excellent communication and a friendly, positive attitude. Proficiency in English is essential, with additional languages an advantage; you will promote hotel facilities and services to enhance